Privacy Policy
This Privacy Policy describes how Big Bend HVAC LLC (“we,” “us,” or “our”), doing business as Big Bend HVAC and Refrigeration, collects and uses information when you visit our website, request service, call us, or exchange text messages with our emergency service line at (629) 291-0061.
Information we collect
Depending on how you contact us, we may collect:
- Contact details you provide (such as name, phone number, email address, and service location)
- Details about your equipment and the service issue you describe
- Call and text message content needed to schedule, perform, and follow up on service
- Basic website usage data (such as pages viewed), including through analytics tools
How we use information
We use the information we collect to:
- Respond to service requests and provide commercial HVAC and refrigeration service
- Schedule visits, dispatch technicians, and communicate about your job
- Send service-related text messages when you have opted in or initiated contact
- Improve our website and customer experience
- Comply with law and protect our business and customers
Text messaging and mobile information
If you text or call our emergency service line, we may send two-way service messages related to your request (for example, confirming details, ETA updates, or technician questions). We do not send marketing or promotional text messages through this program.
Mobile information will not be shared with third parties for marketing or promotional purposes. We may share information with service providers who help us operate our business (for example, phone and messaging carriers and hosting providers) only as needed to deliver service messages and run our operations, and not for their own marketing.
Sharing of information
We do not sell your personal information. We may disclose information when required by law, to protect rights and safety, or in connection with a business transfer.
Your choices
You may opt out of service text messages at any time by replying STOP to a message from us. For help, reply HELP or call (629) 291-0061. Message and data rates may apply.
You may also contact us to ask questions about this policy or to request access or correction of contact information we maintain for service purposes.
Contact us
Big Bend HVAC LLC
Nashville, TN
Email:
info@bigbendhvac.com
Phone: (629) 291-0061
See also our SMS consent & disclosures and Terms of Service, including SMS terms.