Text Messaging (SMS) Program
This page describes how customers opt in to receive text messages from Big Bend HVAC LLC, doing business as Big Bend HVAC and Refrigeration (“we,” “us,” or “our”), and what to expect from our service messaging program.
SMS consent summary
By texting or calling our published emergency service number +1 (629) 291-0061 and agreeing to receive text messages, or by sending the first text message to that number, you consent to receive SMS from Big Bend HVAC LLC about your HVAC and commercial refrigeration service request.
- Message types: Service-related messages only (for example, service updates, technician ETA, scheduling, and questions about your job). We do not send marketing or promotional text messages through this program.
- Message frequency: Varies depending on your service needs and the status of your request.
- Cost: Message and data rates may apply.
- Opt out: Reply STOP at any time to cancel text messages from us. We may send one confirmation message after you opt out.
- Help: Reply HELP for assistance, or call (629) 291-0061.
Wireless carriers are not liable for delayed or undelivered messages.
Automated first reply
When you send your first text message to our service line at +1 (629) 291-0061, you will receive an automated reply that confirms your consent, for example:
By texting this number, you agree to receive SMS messages from Big Bend HVAC LLC for emergency service updates. Reply STOP to opt out, HELP for help. Msg&data rates may apply.
Who operates this program
The text messaging program is operated by Big Bend HVAC LLC for commercial HVAC and refrigeration customers in the Nashville, Tennessee area. Our service SMS line is +1 (629) 291-0061.
How you opt in
You may opt in to receive service text messages by:
- Text (recommended): You initiate contact by sending the first SMS to +1 (629) 291-0061 to request emergency or scheduled service. When you text us, you consent to receive reply messages needed to handle your service request.
- Phone: You call +1 (629) 291-0061 and, during that conversation, agree to receive service-related text messages when we follow up about your request (for example, to confirm details or share an ETA).
We do not add you to this SMS program without your initiation or consent. Opt-in is not required to purchase service; you may always call us instead.
What messages you may receive
If you have opted in, you may receive SMS about emergency and routine commercial HVAC and refrigeration service, including:
- Confirmations and updates about your service request
- Scheduling and dispatch information
- Estimated time of arrival (ETA) and on-site coordination
- Follow-up questions related to your equipment or visit
These messages are two-way service communication only. We do not use this program for advertising, coupons, or other marketing.
Opt out and help
Reply STOP to any message from us to opt out of future SMS from this program. Reply HELP for help, or contact us at (629) 291-0061 or info@bigbendhvac.com. Message and data rates may apply. Message frequency varies.
Privacy and terms
For how we collect, use, and protect information (including mobile information), see our Privacy Policy. For additional SMS terms, see our Terms of Service.
Contact
Big Bend HVAC LLC
Nashville, TN
Email:
info@bigbendhvac.com
Service SMS line:
+1 (629) 291-0061