Terms of Service
These Terms of Service (“Terms”) apply to your use of the website and services offered by Big Bend HVAC LLC, doing business as Big Bend HVAC and Refrigeration (“we,” “us,” or “our”). By using our website or contacting us for service, you agree to these Terms.
Service
We provide commercial HVAC and refrigeration service in the Nashville, Tennessee area. Service requests submitted through our website, by phone, or by text do not guarantee same-day or emergency availability until we confirm scheduling with you.
Website
Our website is provided for general information and to request service. We may update content at any time. The site is provided “as is” without warranties beyond what applicable law requires.
SMS terms
Big Bend HVAC LLC operates a text messaging program on our emergency service line at (629) 291-0061 to support two-way service communication with customers and callers.
- Opt-in: You may opt in by texting our service number or by calling that number and agreeing to receive service-related text messages when we follow up on your request.
- Message types: Messages are limited to two-way service communication (for example, scheduling, dispatch updates, and questions about your service call). We do not send marketing or promotional SMS through this program.
- Opt-out: Reply STOP at any time to cancel text messages from us. After you opt out, we may send one confirmation message.
- Help: Reply HELP for assistance, or call (629) 291-0061.
- Rates: Message and data rates may apply. Message frequency varies based on your service needs.
- Carriers: Wireless carriers are not liable for delayed or undelivered messages.
For opt-in disclosures and program details, see our SMS consent & disclosures page. For how we handle personal and mobile information, see our Privacy Policy.
Limitation of liability
To the fullest extent permitted by law, Big Bend HVAC LLC is not liable for indirect or consequential damages arising from use of the website or SMS program. Our liability for service work is governed by any separate service agreement or invoice terms applicable to your job.
Changes
We may update these Terms from time to time. The effective date at the top of this page will change when we do. Continued use of our services after changes constitutes acceptance of the updated Terms.
Contact
Big Bend HVAC LLC
Nashville, TN
Email:
info@bigbendhvac.com
Phone: (629) 291-0061